Shipping and Returns
Shipping Policy
At ESVEZ, we work to ensure your appliances arrive quickly and safely. All orders are processed from our location at 500 4th St NW Ste 102, Albuquerque, NM 87102. Once payment is confirmed, orders are processed within 1 to 2 business days. Delivery time may vary depending on the customer's location and the shipping method selected. When your order ships, you will receive a tracking number so you can monitor the delivery status at any time. We recommend verifying that the address provided is correct to avoid delays.
Exchange and Return Policy
At ESVEZ, we want you to have the best shopping experience. If you receive a product with a manufacturing defect, damage during shipping, or an incorrect item, you can request an exchange or refund. Requests must be made within the first 7 days after delivery. The product must be unused, in its original packaging, and with all its accessories included. Once your request has been evaluated by our team, you can choose between a product replacement or a refund, depending on the case. To begin the exchange or refund process, please contact us with your order number and evidence of the issue.